Frequently Asked Questions
Q: What can I expect during the booking process?
A: The booking process is super simple!
If you know you're ready to book, start here. You'll choose your date and time, select your session length, sign your contract, and pay your retainer in one simple, guided form.
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If you need some more information first, please fill out this questionnaire, that way we'll be able to get a better idea of what your needs are, and the best way for us to meet them.
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Q: What is a retainer fee and why do I have to pay it?
A: The purpose of the retainer fee is to secure your time slot and lock in your pricing. The retainer fee is 50% of the total session price and is applied towards the total session price.
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For example, if the package is $400 in total, you will pay $200 at the time of booking, and then you will pay the remaining $200 either before, or at the time of your session. Retainer fees are non-refundable.
Until the retainer fee is paid, there is no time slot officially booked, and you risk the time being taken by another client.
Q: How long will it take until I have my photographs?
A: Sessions are processed on a first in, first out basis. Typical turn around time for portrait sessions is about 2 weeks, but this can vary depending on the time of year. We're just as excited for you to see your photos as you are, so we try to get them to you as fast as possible!
Q: How many photographs will I receive?
A: For a typical one hour photo session, you'll have about 10-30 photographs to choose from in an online gallery.
All of our one hour portrait sessions include 5 high resolution digital images for you to choose to keep, at no additional cost.
Of course, if you love every single one, you're more than welcome to purchase the rest!
Q: Why do some of the photographs have a watermark?
A: The watermark is only on photographs in the gallery. When you download the high resolution files, there will not be a watermark. Please tag us in these if you post them :)
If you would like watermarked copies for social media, we're happy to include those as well.
Q: Can I print my own photographs and how will I receive them?
A: Your entire session will be available in an online gallery for 30 days from the original delivery date. During this time you, and anyone you share the gallery with, can purchase digitals, print products, and share directly from the gallery.
Digital downloads will include a print release, allowing you to print photographs at any location.
However, we strongly discourage taking them to a location such as Walmart or any other drug-store photo center to print them.
The monitors used to process the photographs are color calibrated to the printers we use, so the colors displayed in the screen may not match the prints you get from these locations.
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Galactic Captures LLC is not responsible for any client dissatisfaction resulting from these prints. We suggest that you have your prints done through us, ensuring that you receive the quality art that you paid for.
Q: Which payment methods do you accept?
A: Cash, Credit/Debit, Afterpay, Paypal, Venmo, Cashapp.
If you'd like to use Afterpay, please let us know beforehand so we can set up your invoice separately.
Q: Are there any discounts available if I purchase prints through Galactic Captures LLC?
A: Yes! Anything you order at your Premiere Viewing Session will include a 10% discount. Our goal is for you to have gorgeous artwork in your home that will last a lifetime.
Q: Do you offer payment plans?
A: We sure do! During your consultation, or any time at all, mention that you would like a payment plan and we will come up with something that works for the both of us. Afterpay is available for transactions up to $2000 USD.
The full 50% retainer will still be due to book the session.
Q: What should I wear to my session?
A: Great question! This is part of our planning process for your session. We'll help you find what you look best in, feel best in, and helps you exude confidence during your photo session.